Your Privacy Is Our Responsibility

When you create an account at bbet, we collect the following information:

• Full name and date of birth (for age verification — minimum age is 21)
• Active mobile number and email address
• Preferred username and password (passwords are stored in encrypted form)
• Document information required for identity verification (as part of the KYC process)

We record payment method details for every deposit and withdrawal transaction. bbet supports only bKash, Nagad, and Rocket mobile banking methods. These mobile numbers are stored solely for transaction verification and fraud prevention — they are never transferred to third parties.

When you browse our site or play games, certain technical information is collected automatically:

• IP address and device type (mobile, desktop)
• Browser name and version
• Time of site access, order of pages viewed, and time spent
• Cookies and session identifiers (details in Section 5)

When you contact us via live chat or email ([email protected]), the content of that conversation and your contact details are recorded. This is necessary for improving service quality and resolving disputes.

• Completing account verification and registration
• Processing deposit, withdrawal, and bonus transactions
• Accurately recording gaming history and balance
• Providing 24/7 support service

• Detecting unauthorized access and cyberattacks
• Preventing money laundering and fraudulent activity
• Age verification — blocking access for those under 21
• Detecting and closing multiple accounts (multi-accounting)

• Generating game recommendations based on your preferences
• Improving site design and functionality
• Notifying you of relevant bonuses and offers (only with your consent)
• Analyzing usage patterns to identify responsible gaming signals

We work with certain trusted third-party technology and service providers who help operate our platform — such as game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.), payment processors, and cybersecurity specialists. These partners receive only the information necessary for their specific service and are required to comply with our privacy standards.

If we are required to comply with an order from a competent court or applicable law, we may disclose your information to the relevant authorities. Any such disclosure will always be minimal and within the specific limits of the law.

If in the future bbet's business operations are subject to an acquisition or merger, the collected user data may form part of that transaction. In such a situation, the new operating party will be required to follow this Privacy Policy.

bbet takes the following technical measures:

• SSL/TLS Encryption: All data exchanged between your browser and our servers takes place over encrypted channels.
• Password Hashing: Passwords are never stored directly — only encrypted hashes are kept.
• Firewall & Intrusion Detection: Server infrastructure is monitored 24/7.
• Regular Security Audits: Periodic assessments are carried out by external cybersecurity specialists.

Only authorized members of our team have access to user data, and only for specific service-related tasks. All staff are under confidentiality agreements and have received data protection training.

In the event of a security breach, we will promptly notify affected users and take immediate steps to resolve the issue. However, no internet-based method can guarantee 100% security — so we recommend that you use a strong and unique password.

Cookies are small text files stored in your browser that improve your experience on our site. bbet uses the following types of cookies:

• Essential Cookies: For maintaining login sessions and security verification — the site cannot function properly without these.
• Functional Cookies: For remembering your language preferences and settings.
• Analytical Cookies: For understanding which pages of the site are used most — these do not collect personally identifiable information.

You can disable cookies by changing your browser settings. However, disabling essential cookies may disrupt core site functionality including login and transactions. See your browser's help page for detailed instructions.

All relevant information is retained for as long as your account remains active. Even after a request to close your account, certain data may be kept for the period required by law for legal and financial audit purposes.

Records related to financial transactions are retained long-term as required for legal compliance. This includes deposit and withdrawal history, bonus application records, and related identity verification information.

Data for accounts that have not been used for an extended period is securely archived or deleted, unless there is a pending case or legal obligation.

You may request at any time to know what information we hold about you. This request can be made via [email protected] or through live chat.

If any information stored in your account is incorrect or incomplete, you may request a correction. Identity verification may be required when changing your name, mobile number, or other important details.

If you no longer wish to receive our promotional messages, you may withdraw your consent at any time. This can be done through account settings or by contacting the support team. However, security-related and transaction-related essential messages cannot be turned off.

You may request to close your account at any time. The account closure process will be completed after any outstanding balance is settled and legal obligations are fulfilled. Visit the Responsible Gaming page for more information on self-exclusion and setting limits.

bbet strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect any information from minors. Age verification is mandatory during account registration, and additional identity documents may be requested in suspicious cases.

If we have reason to believe that a minor has created an account, we will immediately suspend that account and securely delete the collected information.

Any links to external websites on bbet.beer are for informational purposes only. We are not responsible for the privacy policies or data protection practices of those external sites. When you visit a third-party site, you are advised to read that site's own privacy policy.

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others have their own data processing policies. They operate independently in relation to game software operations.

bbet reserves the right to change this Privacy Policy at any time as needed. Changes will be considered effective once published on this page.

If any material changes are made to this Policy that affect your rights or the way your data is used, we will notify you via your registered email or through live chat. Continued use of the site after the updated policy is published will be considered acceptance of the new policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• 24/7 Live Chat — directly from the chat window on bbet.beer
• Email: [email protected]
• Support is available in both Bengali and English

We are always committed to resolving any privacy-related concerns you may have. Our support team is ready to communicate with you in Bengali or English at your convenience.